Services & Maintenance When a company wants to offer services to its customers, it has to worry about different aspects related to logistics and the supply chain . To give a couple of well-known examples, we have customer service and after-sales maintenance service. The work focused on these aspects is what is known as service management . In this post we are going to see and briefly explain what are the 5 basic elements that must be present in all service management. Business Management Management of services, guarantees and returns Faced with a product or service that exceeds disbursement limits, it is strange for the customer not to request a guarantee or, in the event that the product or service is defective, the possibility of return. In the event that there is a sales contract , it is advisable to mention both aspects in it. On the other hand, if the contracted product or service only requires the delivery of a receipt to the client, it is a good idea to tell him ab